☀️ This summer, while the mercury climbs, our prices are taking a dive!
Start a new station subscription and get on the air with a sizzling deal:
30% off your first 12 months on any new Live365 package.
Just enter the code SUMMER30MN at checkout. Learn more here.
World-Class Support Team
Our team is comprised of passionate individuals with experience that spans across years of internet radio and technical support. You'll always have our knowledgeable Support team at your service.
World-Class Support Team
Our team is comprised of passionate individuals with experience that spans across years of internet radio and technical support. You'll always have our knowledgeable Support team at your service.
Full-Service Help Desk
Your package comes with access to our ticket system, knowledge base, FAQs, and our platform status page.
Full-Service Help Desk
Your package comes with access to our ticket system, knowledge base, FAQs, and our platform status page.
We Hear You
I love using Live365 with the commercial insert option! Sometimes a local advertiser comes up in the insert and gives my station credibility in the area I target. I get ideas and suggestions from the Live365 Facebook page and the service I get from their support staff is excellent. I spent over 40 years in terrestrial radio, and when I retired, I wanted to get into internet radio as a hobby. I wasn't sure about joining Live365, but now I'm all in!
Chip Douglas Mosley
Jukebox 92.7 WEPQ Internet Radio
Premium Support
Start a Broadcast 4 or 5 package and get even more -- rapid response times and prompt attention to your request.
Premium Support
Start a Broadcast 4 or 5 package and get even more -- rapid response times and prompt attention to your request.
One-on-One Realtime Support
Receive help in realtime via screen sharing or phone call with a Support team member.
One-on-One Realtime Support
Receive help in realtime via screen sharing or phone call with a Support team member.
FAQ
We offer several support channels to ensure you get the right help when you need it. Here’s the best approach to take:
- For Instant Answers: Start by searching our extensive Help Desk. It's filled with hundreds of articles, step-by-step tutorials, and answers to frequently asked questions, making it the fastest way to solve common issues.
- For Technical & Account-Specific Issues: The most effective method is to submit a support ticket through the Help Desk. This ensures your request is officially tracked, routed to the correct technical expert, and allows our team to provide a detailed, documented resolution.
For users on our premium packages, submitting a ticket also guarantees you receive the rapid response times included with your plan. We also offer one-on-one support via phone or screen sharing when necessary to resolve complex issues.
Yes, we are committed to helping you get started successfully. All new broadcasters are offered a complimentary one-on-one onboarding session with a Support Specialist. In this session, we can walk you through the station setup process, help you schedule your first event, and answer any initial questions you have about the platform to ensure a smooth launch for your online radio station.
All Live365 broadcasters receive access to our comprehensive Help Desk, ticketing system, and other support channels. Our premium support, which is included with our higher-tier packages, guarantees faster response times from our Support team on your submitted tickets. This priority service is designed for broadcasters who need the quickest possible resolutions for technical and programming issues.
Resources
Live365's Knowledge Base
Up Next
Broadcast for everyone to hear.
Need something custom? Have questions? Don’t see what you need? Reach out to a Live365 Product Consultant to discuss your broadcasting needs.
